difficulty in providing good customer service while simultaneously meeting time targetsĪ majority of workers working in night shifts are unable to sleep adequately during daytime and hence may develop cumulative sleep debt leading to significant sleep deprivation.reading scripted conversations on the phone endlessly.Significant sources of job stress include: This can create psychological difficulties if there is no outlet for these emotions. About one in five pregnancies miscarries in the first trimester of pregnancy.Ī study on common health effects of working in call centres in India suggests the following: StressĪ case-control study in New Delhi found that BPO employees were more stressed, more depressed, and more anxious as compared with non-BPO workers.Ĭall centre employees are expected to express positive emotions and suppress negative emotions like frustration, resentment, and anger. However, it’s worth remembering that every pregnancy carries a risk of miscarriage. Some research suggests that experiencing a lot of stress can increase your risk of miscarriage, too. Moreover, even though these are jobs that offer fixed hours, there is a fair amount of stress involved due to the volume of work that needs to be completed. It involves sitting at the computer or talking on the telephone for hours together. But others believe that this is unlikely to be the case.Īpart from working at night, a call centre job is generally sedentary and monotonous. Some researchers believe that altering your natural sleep times (circadian rhythms) may increase oestrogen levels in the body, and this could affect your pregnancy. Overall though, the increase in risk is thought to be small. Some studies do suggest that working shifts, including night shifts, when you’re pregnant, may increase your risk of miscarriage and of premature birth. Research has come up with conflicting findings.
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